Privacy Policy

Who we are

RapidRank (“we”, “us”) is a done-for-you short-form content service. This policy covers getrapidrank.com, our private client playbook pages, our onboarding chat, the RapidRank Record app and the DM automation we run for clients.

Questions or requests: hello@getrapidrank.com or a DM to @getrapidrank.

What we collect

• Website visitors: basic, cookie-free traffic statistics from our host (pages viewed, country, device type). No advertising trackers.
• Clients: your contact details, business information, brand preferences and answers you give in our onboarding chat, plus the email address you use to sign in to your private playbook.
• Footage: videos, audio and notes you record in the RapidRank Record app or your browser and choose to send to your editor.
• Performance data: public numbers about the posts we make for you (views, likes, comments, followers) and the analytics you connect.
• Leads from your content (clients using DM automation): when someone comments or messages your keyword, we record the keyword, the date, their messaging contact ID and public username, and later whether they booked a call or bought. Email addresses are never stored; we keep only a one-way scrambled code to match records.

How we use it

• To write, plan, edit and post your content, and deliver your monthly playbook.
• To show you what your videos achieved, including which ones brought leads and sales.
• To run and support your account, billing and our guarantees.

We never sell personal information, and we never use your audience's information for anything except your own reports.

The RapidRank Record app

The app uses your camera and microphone only while you film. Takes stay on your device until you tap Send to editor; then they upload to your private RapidRank footage folder and are used only to edit your videos. The app signs in with the same email code as your playbook and keeps a device key so it stays signed in. It has no ads and no third-party tracking.

Google user data

Footage is stored in Google Drive folders owned by RapidRank. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We use Drive access only to store and organise the footage you send us, and nothing else.

Who helps us

We use trusted providers to run the service, each only for its job: Cloudflare (website, sign-in, data storage), Google (footage storage, email), Anthropic (the AI that runs the onboarding chat and helps draft scripts), ManyChat (DM automation, on the client's own account), Stripe and Calendly (payments and bookings, when the client uses them), and our editing, scheduling and analytics tools.

How long we keep it

Client data is kept while you're a client and for up to 12 months after, unless the law requires longer. Raw footage is deleted 90 days after the final edits are delivered unless you ask us to keep it. You can ask us to delete your data at any time.

Your choices and rights

You can ask to see, correct, export or delete your information, and to stop any processing you didn't agree to. Email us and we'll reply within 30 days. Depending on where you live (for example California or the EU/UK) you may have extra rights; we honour them.

Children

Our services are for businesses and adults. We don't knowingly collect information from anyone under 16.

Changes

If we change this policy we'll update the date above, and tell clients directly about anything important.